Customer Care

Need help with an order?

Use this page for payment issues, refunds, returns, delivery problems, or order confirmation help.

Order support - Return and refund help - Payment verification assistance

When To Contact Customer Care

  • Payment was debited but the order did not complete
  • You need help with a refund or return request
  • Your order status looks incorrect or delayed
  • You received the wrong, damaged, or incomplete package
  • You need help confirming a delivery address or order reference

Before You Call

Keep these details ready so the team can help faster:

  • Your Order ID or payment reference
  • The email ID and phone number used for the order
  • A short description of the issue
  • Photos, if the issue is related to damage or wrong items